Northwest Hearing + Tinnitus’ Hearing Healthcare Professionals

Kindra Veith, Au.D., MHA, CH-TM

Doctor of Audiology + Chief Operating Officer

Dr. Kindra Veith completed her Audiology Residency at UT Southwestern Medical Center in Dallas, Texas. While there, Dr. Veith specialized in audiologic intervention services, including cochlear implants, hearing aids, and bone-anchored hearing systems. She also completed rotations that included vestibular diagnostics, tinnitus management, and pediatric and adult comprehensive hearing assessments. Currently, Dr. Veith is ABA certified in tinnitus and decreased sound tolerance management, and enjoys problem-solving with the highest level of patient-centered care. She enjoys working with all populations, including musicians, children aged 5 and older, and those with tinnitus and hearing loss.

Dr. Veith comes to Northwest Hearing and Tinnitus with a Doctorate of Audiology and a Master’s Degree in Healthcare Administration from Pacific University in Hillsboro, OR. She grew up in Portland, OR, and moved to Seattle with her husband and dogs. She and her husband welcomed a son into their family in October of 2023. They all enjoy getting outside, fitness, wine, animals, and traveling. 

Dr. Veith is not accepting new patients at this time.

Education you can trust

• Doctor of Audiology: Pacific University
• Master of Health Care Administration: Pacific University
• Bachelor of Science in Health Science: Portland State University

A strong commitment to continuing education & professional contact

• President: Washington State Academy of Audiology
• Certificate Holder—Tinnitus Management (CH-TM™)

Gary Miyasaki, Au.D., CCC-A, CH-TM

Doctor of Audiology

Dr. Gary Miyasaki is a licensed audiologist in Washington and California with over a decade of clinical experience in a range of healthcare settings, including a retail clinic, an ENT private practice, a corporate outpatient ENT clinic, and a rural hospital. He earned his Doctor of Audiology (Au.D.) from the University of Washington in Seattle, where he also completed his clinical residency at the UW Otolaryngology–Head and Neck Surgery Center. He holds a Bachelor of Science in Neurobiology, Physiology, and Behavior from UC Davis, along with a minor in music.

Dr. Miyasaki specializes in diagnostic hearing evaluations, hearing aid fittings, and tinnitus management. His experience spans working with patients across the lifespan, and he is known for delivering personalized, evidence-based care. Over the years, he has served as a clinical manager, staff audiologist, and independent contractor, gaining broad insight into patient care and audiology operations in both urban and rural environments.

Dr. Miyasaki believes in empowering patients through education and collaboration, helping them navigate their hearing health with confidence. He takes pride in building long-term relationships and tailoring solutions that fit each person’s unique lifestyle and needs.

Originally from Northern California, Dr. Miyasaki moved to the Seattle area in 2021. Outside of the clinic, he enjoys spending time with his wife and two sons. He is also an avid musician who enjoys creating lo-fi music in his home studio.

Education you can trust

• Doctor of Audiology: University of Washington, Seattle
• Bachelor of Science in Neurobiology, Physiology, and Behavior: University of California, Davis
• Minor in Music: University of California, Davis

A strong commitment to continuing education & professional contact

• Certificate of Clinical Competence in Audiology from the American Speech-Language-Hearing Association
• Certificate Holder—Tinnitus Management (CH-TM™)

Leah Samuels, Au.D., CCC-A, CH-TM

Doctor of Audiology + Audiology Team Lead

Dr. Leah Samuels is a licensed audiologist in Washington and California, with a wide range of experience in hearing healthcare settings, which provides her with a broad perspective on patient care and the tools available to support hearing health. She earned her Doctor of Audiology through a joint program between San Diego State University and the University of California, San Diego, and she holds a Bachelor of Science in Communication Sciences and Disorders from Western Washington University. She completed her clinical residency at the VA San Diego Healthcare System, where she worked extensively with veterans on complex hearing loss, tinnitus, and hearing-aid fittings.

Dr. Samules comes to Northwest Hearing + Tinnitus from the University of Washington’s Institute on Human Development and Disability. There, she provided behavioral and physiological audiological evaluations, supported early intervention programs, and worked closely with multidisciplinary teams to support families of children with intellectual and developmental disabilities. Before working for the University of Washington, she provided audiology support for a major hearing aid manufacturer, providing technical support, clinical guidance, and training to providers nationwide. Her background in the hearing aid industry informs her patient-centered approach to technology, ensuring her patients receive personalized, high-quality care using the most current tools available. She is passionate about helping people reconnect with the sounds and relationships that matter most.

She is also deeply committed to community service and health equity. Dr. Samuels serves as the Healthy Hearing Clinical Director for Special Olympics Washington and sits on the global Healthy Hearing Advisory Panel for Special Olympics International. Born and raised in Seattle, Dr. Samuels is eager to share her clinical knowledge and expertise to help her fellow Seattleites achieve better hearing health. Outside of the clinic, she enjoys live music, gardening, and exploring the outdoors around the Pacific Northwest with her family.

Education you can trust

• Doctor of Audiology: San Diego State University and the University of California, San Diego
• Bachelor of Science in Communication Sciences and Disorders: Western Washington University

A strong commitment to continuing education & professional contact

• Certificate of Clinical Competence in Audiology from the American Speech-Language-Hearing Association
• Certificate Holder—Tinnitus Management (CH-TM™)
• Certificate in Leadership Education in Neurodevelopmental Disabilities (LEND)
• Board Member: Healthy Hearing Global Faculty Advisory Panel for Special Olympics International

Dr. Rachael Shannon, Au.D., CCC-A

Doctor of Audiology

Dr. Rachael Shannon comes to Northwest Hearing and Tinnitus after practicing for thirty years. She gained experience in audiology at Harborview Medical Center’s Otolaryngology Head and Neck Surgery Clinic and in private clinical settings. Dr. Shannon graduated from Western Washington University in 1992 with a Master of Arts degree in Audiology and returned to earn a Doctorate in Audiology from Arizona School of Health Sciences in 2017. She enjoys the relationships she has made with her patients over the years, and finds the best outcomes are achieved when the audiologist and patient work together with open communication. Dr. Shannon lives in Sammamish with her husband of 29 years and her three cats. She has two daughters, both pursuing their dream careers: one as a technical apparel designer and the other as an actor. Dr. Shannon and her family like to go boating, travel to old cities to learn their history, attend live performances of music and plays, and can be found watching any Seattle Mariners or Seahawks game.

Chloë Sinz, Au.D., CH-TM

Doctor of Audiology

Dr. Chloë Sinz is a licensed audiologist in Washington and Oregon, with clinical experience across a range of healthcare settings, including hospital systems and private practice. She earned her Doctor of Audiology (Au.D.) from Pacific University in Oregon and completed her residency at Oregon Health & Science University through the LEND (Leadership Education in Neurodevelopmental and Related Disabilities) program.

Dr. Sinz also holds a Bachelor of Science in Speech and Hearing Sciences from Portland State University, along with a minor in Child and Family Studies.

She believes that hearing and tinnitus care should involve the whole family and welcomes loved ones to be part of the care journey whenever possible. Dr. Sinz is passionate about creating a supportive, collaborative environment where patients feel heard, informed, and empowered in their care.

Outside of the clinic, Dr. Sinz enjoys traveling and exploring new cultures. She shares her home with two cats, Gwen and Coltrane, and a turtle named Toitle.

Education you can trust 

• Doctor of Audiology: Pacific University in Hillsboro, Oregon 

• Bachelor of Science in Speech and Hearing Sciences and a minor in Child and Family Studies: Portland State University in Portland, Oregon 

A strong commitment to continuing education & professional contact 

• Fellow: American Academy of Audiology 

• Certificate Holder—Tinnitus Management (CH-TM™) 

Hannah Vargas

Audiology Assistant

Hannah Vargas is the Audiology Assistant at Northwest Hearing and Tinnitus.

She received her Bachelor of Science in Speech, Language, and Hearing Sciences from Texas Tech University Health Sciences Center. With a passion for helping those with hearing loss, she continued her education by earning a Doctorate of Audiology degree at Western Washington University. She is focused on providing individualized patient care and fostering a positive, empathetic atmosphere. 

She grew up in San Antonio and has since moved back from Montana to call the PNW her home. In her spare time, she enjoys crocheting, cooking, and most of all, spending time with her husband and four pets. 

Tee Skolrud

Office Coordinator

Tee Skolrud is the Office Coordinator at Northwest Hearing and Tinnitus. Tee acts as a liaison between the patient and the audiologist, answering clinical questions and creating a positive, welcoming energy in the clinic. Tee was born and raised in the greater Seattle area and has always considered the PNW to be home. When she is not assisting patients, she enjoys exploring the city, reading mystery novels, listening to true crime podcasts, and spending quality time with her family and friends.

Lauren Allyn

Patient Care Coordinator

Lauren Allyn is a Patient Care Coordinator at Northwest Hearing and Tinnitus. She began her healthcare career in 2014 after earning her Medical Assisting certification and has been dedicated to the field ever since. With a strong background in primary care, Lauren is excited to bring her experience to the world of audiology. Originally from Arizona, she relocated to the Pacific Northwest in 2022. Outside of work, she enjoys exploring the city, camping, and spending time with her husband, cat, and friends.

Sabrina Habib

Patient Care Coordinator + Audiology Assistant

Sabrina Habib joins the Northwest Hearing and Tinnitus team as a Patient Care Coordinator and Audiology Assistant.  She is the friendly face who greets you the moment you walk through the door. As Patient Care Coordinator, Sabrina ensures appointments run smoothly and that everyone feels welcomed. 

Outside of work, Sabrina loves cooking, decorating, and adding to her ever-growing list of “hundred inventions” she hasn’t quite built yet (but swears will change the world one day). As a mom of two energetic boys, she’s learned the fine art of multitasking, patience, and finding creativity in everyday chaos.

Badria Adan

Patient Care Coordinator

Badria Adan joins our Seattle team as a Patient Care Coordinator, bringing a strong foundation in both administrative and clinical support. She studied Health Information Management at the University of Washington and is passionate about creating positive, patient-centered experiences.

With a background that bridges both the operational and human sides of healthcare, Badria is dedicated to helping patients feel supported, welcomed, and cared for at every step of their journey. She values being part of a team that makes it easier for individuals and families to access the care they need while building meaningful connections within the community.

Outside of the office, Badria enjoys spending time with family and friends, exploring the city, and taking in the natural beauty of the Pacific Northwest. Whether discovering new places or simply enjoying everyday moments with loved ones, she values staying connected to both her community and the outdoors.

Carrie Jones

Administrative Assistant

Carrie Jones is the Administrative Assistant at Northwest Hearing and Tinnitus.

She handles a variety of administrative tasks for the clinic, ranging from accounting, product inventory, and organization, as well as many vital tasks in our lab, assisting the audiology staff.

Carrie has spent most of her career working as a financial bookkeeper in the legal field. Her goal is to be as helpful as possible in supporting the daily operations of our clinic and its staff, thereby sustaining our continued focus on positive, empathetic patient care.

She is a PNW native and, despite longing for a much warmer climate, she has remained in Seattle her entire life. She is most passionate about fitness and her love of animals. She enjoys spending countless hours at the gym with her friends and making memories with her family at their cabin.

Tina Koths

Insurance Specialist

Tina Koths brings over 15 years of experience working in the hearing industry as an Insurance Specialist. With her extensive knowledge working with OWCP claims, WA. State Labor and Industry claims, Regence, Premera, and many other insurance companies, she can assist our patients with their insurance needs.

Tina graduated from Western with a Bachelor’s degree in both Elementary and Special Education. Born and raised in Washington State, she enjoys hiking, camping, paddleboarding, and traveling with her husband and two children. The majority of her time outside of her professional life is spent supporting her daughter in her pre-professional dance journey and her son in his black belt goals. 

Rae Spelz, Au.D., CH-TM

Doctor of Audiology + Director of Audiology

Dr. Rachel “Rae” Spelz is a clinical audiologist at Northwest Hearing & Tinnitus, specializing in tinnitus and hyperacusis care. Dr. Spelz is passionate about helping patients understand and manage tinnitus in ways that are meaningful to their daily lives, with a focus on reducing its impact on sleep, concentration, and emotional well-being. They also bring expertise in hearing aid fitting and verification, ensuring patients receive individualized solutions that support both communication and quality of life. 

Dr. Spelz earned their Doctor of Audiology degree from Lamar University in Beaumont, TX, and completed a year-long residency at a large otolaryngology clinic in Vero Beach, FL. Prior to joining Northwest Hearing & Tinnitus, they worked in a private practice in Tallahassee, FL, providing comprehensive audiology services. 

Empathetic and creative, Dr. Spelz enjoys collaborating closely with patients and their families to create treatment plans tailored to each person’s unique needs and goals. They are conversational in American Sign Language and bring energy, organization, and compassion to their clinical care. 

Outside of the clinic, Dr. Spelz is an avid potter and enjoys making functional ceramic pieces ranging from mugs to bird feeders. Their work is often sold at local markets in the community pottery studio where they create. 

Education you can trust

• Doctor of Audiology: Lamar University in Beaumont, TX
• Bachelor of Science in Communication Sciences and Disorders: Abilene Christian University in Abilene, TX

A strong commitment to continuing education & professional contact

• Fellow: American Academy of Audiology
• Board Certified – ABA
• Certificate Holder—Tinnitus Management (CH-TM™)

Andrea

Audiology Assistant

Andrea is the Audiology Assistant at Northwest Hearing and Tinnitus in Olympia.

Andrea graduated from St. Martin’s University with a Bachelor’s degree in Biology. She takes pride in doing her job well and is passionate about helping people.

She was born in Olympia, but moved around a lot as a kid because her dad was in the Air Force. She moved back to Western WA in high school and has been here since. In her free time, she enjoys spending time with her family (including her 3 rescue cats), reading, watching movies, and being outdoors.

Chloë Sinz, Au.D., CH-TM

Doctor of Audiology

Dr. Chloë Sinz is a licensed audiologist in Washington and Oregon, with clinical experience across a range of healthcare settings, including hospital systems and private practice. She earned her Doctor of Audiology (Au.D.) from Pacific University in Oregon and completed her residency at Oregon Health & Science University through the LEND (Leadership Education in Neurodevelopmental and Related Disabilities) program.

Dr. Sinz also holds a Bachelor of Science in Speech and Hearing Sciences from Portland State University, along with a minor in Child and Family Studies.

She believes that hearing and tinnitus care should involve the whole family and welcomes loved ones to be part of the care journey whenever possible. Dr. Sinz is passionate about creating a supportive, collaborative environment where patients feel heard, informed, and empowered in their care.

Outside of the clinic, Dr. Sinz enjoys traveling and exploring new cultures. She shares her home with two cats, Gwen and Coltrane, and a turtle named Toitle.

Education you can trust 

• Doctor of Audiology: Pacific University in Hillsboro, Oregon 

• Bachelor of Science in Speech and Hearing Sciences and a minor in Child and Family Studies: Portland State University in Portland, Oregon 

A strong commitment to continuing education & professional contact 

• Fellow: American Academy of Audiology 

• Certificate Holder—Tinnitus Management (CH-TM™) 

Golda Gold

Hearing Instrument Specialist

Golda was originally born in Germany and came to this country in 1979. She lived in the Netherlands and Monterey, California, before moving to Washington State.

Golda has been licensed for over 25 years and is committed to helping those with communication problems due to hearing loss by combining integrity and compassion. She has a unique ability to explain the strategies for treating hearing loss. Golda has helped a wide range of individuals with hearing loss. She has an expansive knowledge of the latest digital hearing instruments. She has been expertly trained in the latest wireless hearing devices and connectivity technology and has a distinctive approach to demonstrating how today’s devices connect to cell phones, home phones, and TVs.

With her experience, she’s dispensed and adjusted thousands of hearing devices, leading to a better quality of life for her Patients.

In her downtime, she enjoys glamping with her husband and little dog; they also enjoy riding their Can-Am Spyder.

Halie Moore

Audiology Assistant

Halie Moore is an Audiology Assistant at Northwest Hearing and Tinnitus in our Gig Harbor office. Born and raised in Port Orchard, WA, Halie brings a strong foundation in patient care through her experience as a certified nursing assistant. She graduated from high school with her associate degree and has long been passionate about the medical field and helping others.

Outside of work, Halie enjoys spending time outdoors. You’ll often find her hiking with her husband and their dog, riding her horses, or exploring new places throughout the Pacific Northwest.

Halie is excited to be part of a team dedicated to improving lives through better hearing and looks forward to supporting your hearing healthcare journey.

Hillarie Singer

Patient Care Coordinator

Hillarie Singer brings many years of experience to her role as Patient Care Coordinator for our Bremerton office. The Kitsap Community is near and dear to her heart as she has been a lifetime resident.

She started her love of helping patients as a chiropractor in Silverdale. She feels that without a patient, we have no practice, so she takes her role very seriously as being the first impression the patient receives when choosing our clinic.    

Hillarie lives on a 125-year-old farm in Poulsbo. She takes pride in the fact that it was one of the original homesteads in the county. She enjoys gardening and caring for her farm animals. She has two grown children; her son works as a Kitsap County sheriff, and her daughter is the front office for a very busy ENT doctor in Poulsbo.  

Kaitlyn Gold

Patient Care Coordinator + Audiology Assistant

Kaitlyn joins the Northwest Hearing and Tinnitus team as a Patient Care Coordinator and an Audiology Assistant. She is ecstatic to join a team devoted to enhancing lives through strong, knowledgeable hearing healthcare.

Kaitlyn graduated from Pacific Lutheran University with a bachelor’s degree in computer science. As she continues to learn, she hopes to further explore and improve the technology available for audiology. 

Outside of the office, Kaitlyn loves knitting, kayaking, crocheting, reading, and playing with her three dogs.  

Dr. Deanna Iff, Au.D., CCC-A, FAAA, CH-TM

Doctor of Audiology

Dr. Deanna Iff joins the Northwest Hearing + Tinnitus team as a clinical audiologist, bringing a compassionate, evidence-based approach to adult diagnostic evaluations, hearing aids, and tinnitus management.

She earned her Doctorate of Audiology from the University of Colorado Boulder, where she also completed her undergraduate studies with a dual major in Linguistics and Germanic Studies. Dr. Iff completed her audiology residency at the Seattle VA, receiving advanced training in diagnostic audiology, hearing aids, tinnitus management, cochlear implants, and vestibular (balance) assessment.

Following her residency, Dr. Iff expanded her clinical experience working in the VA system and in a high-volume ENT clinic, where she collaborated closely with physicians to deliver integrated, multidisciplinary care. She is a Fellow of the American Academy of Audiology, holds the Certificate in Tinnitus Management from the American Board of Audiology, and maintains the Certificate of Clinical Competence in Audiology through the American Speech-Language-Hearing Association.

Dr. Iff is deeply committed to patient-centered care. She believes in involving individuals with hearing loss and tinnitus, and those closest to them, in creating treatment plans tailored to their specific needs and preferences. She recognizes the impact these conditions can have on quality of life, including communication difficulties, social isolation, and emotional strain. By fostering open dialogue and collaborative decision-making, she ensures each patient receives personalized, holistic care to improve their overall health and well-being.

Outside the clinic, Dr. Iff enjoys gardening and spending time with her three charming cats. She also loves exploring the outdoors and is currently learning to identify native edible and medicinal plants.

Beth Kiladjian

Audiology Assistant     

Beth Kiladjian is the Audiology Assistant at Northwest Hearing and Tinnitus in our Gig Harbor office. Passionate about making a difference, Beth is proud to be working in a field that has such a meaningful impact on people’s lives. She is currently continuing her education in audiology and enjoys helping patients access the knowledge and support they need to improve their daily hearing health.

Originally from Southern California, Beth moved to Gig Harbor to be closer to family. She loves exploring all that the Pacific Northwest has to offer—whether it’s kayaking on Wollochet Bay, discovering new hiking trails with her German Shepherd, Kaya, or catching a Mariners game on a sunny afternoon.

Beth is grateful to be part of such a warm and welcoming community and looks forward to helping you with your hearing needs.

Halie Moore

Audiology Assistant

Halie Moore is an Audiology Assistant at Northwest Hearing and Tinnitus in our Gig Harbor office. Born and raised in Port Orchard, WA, Halie brings a strong foundation in patient care through her experience as a certified nursing assistant. She graduated from high school with her associate degree and has long been passionate about the medical field and helping others.

Outside of work, Halie enjoys spending time outdoors. You’ll often find her hiking with her husband and their dog, riding her horses, or exploring new places throughout the Pacific Northwest.

Halie is excited to be part of a team dedicated to improving lives through better hearing and looks forward to supporting your hearing healthcare journey.

June Millsap

Patient Care Coordinator

June joins Northwest Hearing and Tinnitus at our Gig Harbor office as a Patient Care Coordinator. 

She has extensive experience in customer service across various settings. June developed a passion for equitable patient care during her tenure at Kaiser Permanente, where she worked across various settings, including business offices, urgent care, family practice, and specialty clinics, over the last eight years. June is currently working toward completing a degree in Healthcare Management.

June was born and raised in Washington, and despite living in Minnesota and Kansas, she has always considered the Pacific Northwest home. She enjoys watching Mariners and Seahawks games, reading, gardening, cooking, volunteering in the community, kayaking, traveling, and spending time with family and friends, including her cat, dog, and chickens.

Melanie K. Hecker, Au.D., CH-TM

Doctor of Audiology & Owner

Dr. Hecker is the owner of the Northwest Hearing + Tinnitus clinics. After receiving her Doctorate of Audiology from Towson University in Maryland, she provided hearing healthcare in a multitude of clinical settings. Each setting varied in services, specialties, and cultures. Her preferred clinical setting is private practice, where a closer relationship can be developed between the provider and patient, and individualized care can be provided. She then spent over 5 years working in the hearing aid manufacturing industry, providing Continuing Education Seminars and training, as well as assisting providers across the West Coast with patient care. Dr. Hecker is also ABA-certified in Tinnitus management, having completed CH-TM.

Through these experiences, she found passion in tinnitus management and public speaking and developed a desire to create a company and culture of her own. She went on to pursue her dream of designing an inclusive, equitable, fun, and healthy work atmosphere for staff and the best possible patient experience for all who come to the clinic. She acquired her first established private practice in Seattle, WA, in 2018.

The Northwest Hearing + Tinnitus Brand was born in 2019. Dr. Hecker set out to ensure extraordinary patient care and a healthy team culture and developed her company’s core values: 

Providing genuine care · Working with integrity · A culture of positivity

Based on these values, she assembled a team of compassionate, competent professionals who shared her desire to grow personally and professionally. Her mission for the company goes beyond providing exceptional patient care and aspires to reconnect those with hearing loss and tinnitus with the best parts of their lives. Because NWH+T is privately owned and independently operated by Dr. Hecker, she leads the Providers to do what is in the best interest of the patient. Thus, all patients receive personalized hearing healthcare for the management of hearing loss and tinnitus. If the treatment is a device, providers are not limited to a particular manufacturer, make, or model.

Having transitioned from patient care to Leadership & Growth Operations, Dr. Hecker is actively building her vision of hearing healthcare to make it more accessible to a broader population. Furthermore, as an Employer, she strives to employ an equitable and inclusive team. Each clinic is co-managed by a team of Directors. Dr. Hecker leads this team to ensure that the company’s core values are instilled at every level and that each clinic delivers an environment and experience aligned with those values.

Going beyond the reach of those who come to the clinic, Dr. Hecker is passionate about sharing the company’s resources to support the local PNW community. The NWH+T team participates in quarterly philanthropic activities to show our gratitude and support to our neighbors and other local businesses. 

Dr. Hecker grew up in Florida and has resided in Washington for the last decade. She is the mother of one wonderful son. Outside of her career, Dr. Hecker spends her time traveling, being outdoors, cooking, running, and reading.

Education you can trust

• Doctor of Audiology: Towson University

A strong commitment to continuing education & professional contact

• Past President: Washington State Academy of Audiology
• Certificate Holder—Tinnitus Management (CH-TM™)

Kindra Veith, Au.D., MHA, CH-TM

Chief Operating Officer

In addition to providing patient care as an Audiologist at our Seattle location, Dr. Veith oversees the administrative protocols and procedures across all locations as the Chief Operating Officer. In this leadership role, she ensures that all team members deliver a superb patient experience in accordance with our company’s core values.

In alignment with these values, Dr. Veith oversees our quarterly philanthropic efforts. Her leadership role helps guide our administrative staff in their continued growth and commitment to personal and professional development. Additionally, Dr. Veith uses her education and experience to mentor aspiring Audiologists during their clinical rotations.

Eva Gagnon

Director of Administrative Operations

Eva Gagnon brings over 20 years of experience in the hearing care industry to her role as Director of Administrative Operations at Northwest Hearing and Tinnitus. With expertise in billing, human resources, office management, Department of Labor and Labor & Industries claims, facilities management, and patient care coordination, one of Eva’s primary goals is the smooth and efficient operation of all four of our clinic locations.

Her strong leadership and commitment to our core values foster a supportive, high-performing environment for both staff and patients, contributing to the exceptional care experience we strive to provide.

Eva holds a Bachelor’s degree from Western Washington University. Outside of her professional life, she enjoys spending time with her family, supporting her daughter’s basketball and rodeo pursuits, staying active outdoors, and competing in various horse events.

Heather Gillman

Marketing Manager

With over 20 years of experience in marketing, Heather Gillman is a seasoned leader, strategic thinker, and skilled communicator. She brings a proven track record of building integrated marketing programs, elevating brand visibility, and leading high-performing campaigns with clarity, creativity, and measurable impact.

Driven by a passion for purposeful storytelling, Heather thrives on transforming complex ideas into clear, compelling content—from launching campaigns that resonate to building brand voices that inspire trust and connection. With deep expertise in strategy, audience behavior, and message alignment, she excels at leading cross-functional initiatives that strengthen brand presence and drive meaningful engagement.

Based in beautiful Bountiful, Utah, Heather is known for her creative flair, collaborative mindset, and problem-solving approach. A proud graduate of Utah State University, she blends empathy with analytics to deliver smart, data-driven strategies that bring the Northwest Hearing + Tinnitus brand to life.

When she’s not crafting marketing solutions, you’ll find Heather gardening, traveling with her family, reading, or enjoying outdoor concerts under the stars.

Laura Newman

Marketing and Outbound Call Specialist

With nearly two decades of experience spanning client communication, marketing, and community outreach, Laura Newman is a warm, engaging professional who brings heart, clarity, and connection to every interaction. Known for her ability to make people feel seen and supported, she blends compassion with strategy to create experiences that feel personal rather than transactional.

Laura’s career has included leading client service teams, building referral relationships, and elevating communication programs that strengthen trust between organizations and the communities they serve. From championing real-time messaging tools that reduce anxiety and increase clear, meaningful communication to shaping outreach strategies for one of the nation’s leading veterinary networks, she has a proven track record for turning conversations into lasting relationships.

Based in the Midwest, Laura is known for her kindness, her steady leadership style, and her ability to bring people together—whether she’s supporting families, representing a brand in the community, or improving systems behind the scenes. A proud graduate of The Ohio State University and a certified Pet Loss Grief Specialist and End-of-Life Pet Doula, she approaches her work with both professional polish and a deeply human touch.

When she’s not building meaningful connections, you’ll find Laura spending time with her family and pets, enjoying time caring for her small flock of ducks (she’s an enthusiastic hobby duck farmer at heart), trying new crafting ideas, or diving into projects that spark creativity and joy.